Frequently asked questions

Our psychiatric team is led by Dr. Melissa Musec, MD, a board-certified psychiatrist, and includes experienced psychiatric physician assistants (PA-Cs). Dr. Musec works closely with every provider and collaborates on the care of each patient.

Our medical providers see patients ages 4 and up, including children, teens, adults, and older adults.

A physician assistant (PA-C) is a nationally certified medical provider. Our psychiatric PAs focus on mental health: they perform evaluations, diagnose conditions, order lab work, prescribe medication, and provide ongoing medication management, all in collaboration with Dr. Musec.

Your first visit is a thorough evaluation of your medical and mental health history. We also get to know you personally, because your daily environment, stress, and long-term habits matter. The evaluation may include discussion of possible diagnoses, ordering lab work, and requesting prior records. Treatment planning is ongoing and builds over multiple visits; your plan will adapt as you do.

Use the New Patients button at the top of any page to complete our secure online registration, or call us at (847) 450-6393. A wellness coordinator will help you schedule your first appointment.

We treat a wide range of conditions, including depression, anxiety, bipolar disorder, ADHD, PTSD, OCD, panic disorder, schizophrenia, autism spectrum disorder, sleep difficulties, eating disorders, substance use, and perinatal and postpartum mood disorders.

Existing patients can request appointments online using the Existing Patients button or through the patient portal. You can also call our wellness coordinators at (847) 450-6393.

Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations and missed appointments incur a fee that is not covered by insurance, is non-refundable, and is added to your bill.

Yes. We offer secure, HIPAA-compliant video visits through Doxy.me. Each provider has a unique room link that is the same for every appointment; just click it at your appointment time. No downloads or account creation required.

Our office is open Monday – Thursday, 8:00 AM – 5:30 PM, and Friday, 8:00 AM – 4:00 PM (Central Time), and closed on weekends. Appointments are available in person and by telehealth during these hours. Call (847) 450-6393 and we'll find a time that works.

We are in-network with Aetna, Blue Cross Blue Shield PPO, UnitedHealthcare, and Medicare. You may still be responsible for copays, deductibles, and coinsurance. For all other plans we are out-of-network and can provide a superbill for possible reimbursement.

A psychiatric intake is $600 and a psychiatric follow-up is $300. Payment is due prior to or at the time of service. We are not able to offer sliding-scale rates for psychiatry services at this time.

A superbill is a detailed statement of the services you received, including diagnosis (ICD-10) and procedure (CPT) codes and charges. You can submit it to your insurance company to request out-of-network reimbursement; coverage is determined by your insurer and is not guaranteed.

Payments are made through an encrypted credit card processing system, and an active card is required on file to schedule. We do not accept cash, checks, Zelle, or Venmo. You can also view statements and pay through the patient portal.

Email billing@musecmedical.com or call our billing line at (847) 653-6184.

You'll receive an email invitation with a link to set up your account. If you didn't get it, check your spam folder, then call us at (847) 450-6393 and we'll resend it.

Click "Forgot Password" on the portal login page and follow the emailed instructions. The reset link expires after 24 hours. If you're still having trouble, contact our office.

We typically respond within 1–2 business days. The portal is not for urgent issues or emergencies. For immediate help, call (847) 450-6393, call or text 988, or call 911.

Yes. The portal works in any modern web browser on your phone, tablet, or computer. There's no app to download.

For privacy, please don't share your login. Contact our office about setting up proxy access for caregivers or parents of minors.